REAL ESTATE NOTTINGHAM
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Contact Information

REAL ESTATE NOTTINGHAM LTD
48 Hilcot Dr, Nottingham NG8 5HS
Phone: +44 115 924 1907

Terms of Service

Guidelines for using our rental guidance services

Effective date: July 10, 2025

Service Agreement Overview

These Terms of Service govern your use of REAL ESTATE NOTTINGHAM Rentals services, including our website, educational programmes, application support, and property matching services. By engaging with our services, you agree to be bound by these terms and any additional service-specific agreements.

Our mission is to provide exceptional rental guidance for first-time renters in Nottingham. These terms ensure we can deliver our services effectively while protecting both your interests and ours throughout the rental journey.

Service Usage Terms

1. Acceptable Use Policy

a

Use our services exclusively for legitimate rental guidance and property search purposes

b

Provide accurate and truthful information during consultations and applications

c

Respect the confidentiality of other clients and property information shared

d

Engage with our team and partner landlords in a professional and respectful manner

2. Permitted and Prohibited Uses

✓ Permitted Uses

  • • Accessing educational materials and resources
  • • Booking consultations and guidance sessions
  • • Requesting property viewings and applications
  • • Using provided templates and checklists
  • • Seeking ongoing support during tenancy

✗ Prohibited Uses

  • • Misrepresenting your identity or circumstances
  • • Sharing login credentials or access with others
  • • Using services for commercial property purposes
  • • Attempting to bypass service fees or payments
  • • Interfering with website security or functionality

3. Service Access Requirements

Eligibility: 18+ years old, seeking rental accommodation in Nottingham area
Documentation: Valid ID and proof of income required for application services
Communication: Accessible email address and phone number for service delivery
Commitment: Willingness to engage actively in the learning and application process

4. Fair Usage Guidelines

Our services are designed for individual first-time renters. Fair usage ensures equal access for all clients:

• Maximum 3 property applications per month through our Application Support Service
• Educational resources may be accessed unlimited times during your service period
• Personal advisor consultations are limited as specified in your chosen service package
• Excessive support requests may incur additional charges after prior notification

Account Terms and Access Management

Account Creation Requirements

Accurate personal information including full legal name and current contact details
Valid email address that you can access for service communications
Agreement to receive service-related notifications and updates
Confirmation that you are seeking accommodation as a tenant, not as a landlord or agent

Account Security Responsibilities

Your Responsibilities:

  • • Maintain confidentiality of account information
  • • Notify us immediately of any security breaches
  • • Keep contact information current and accurate
  • • Use secure internet connections for sensitive communications

Our Responsibilities:

  • • Protect your data with industry-standard security
  • • Monitor for suspicious account activity
  • • Provide secure communication channels
  • • Implement regular security updates and protocols

Account Suspension and Termination

We reserve the right to suspend or terminate accounts in the following circumstances:

• Violation of these Terms of Service or our acceptable use policy
• Provision of false or misleading information during service delivery
• Abuse or harassment of our staff or partner landlords
• Non-payment of agreed service fees within specified timeframes
• Use of services for purposes other than genuine rental accommodation seeking

Notice Period: Where possible, we will provide 7 days' notice before account termination, except in cases of serious misconduct or legal requirements.

Service Availability and Limitations

Service Uptime and Maintenance

Operating Hours:

Monday to Friday 9:00 AM - 6:00 PM, Saturday 10:00 AM - 4:00 PM (UK time)

Scheduled Maintenance:

Website maintenance typically occurs Sunday nights with advance notice provided

Emergency Support:

Limited emergency support available for urgent issues during tenancy period

Geographic and Service Restrictions

Service Area:
• Nottingham city centre and surrounding areas
• Selected areas within 15 miles of Nottingham
• Transport-accessible locations for first-time renters
Service Limitations:
• Residential rental properties only
• Properties under £2,000 per month
• Standard assured shorthold tenancies

Service Modifications and Updates

We continuously improve our services and may make changes including:

• Enhancement of existing features and educational content
• Introduction of new service packages and support options
• Updates to pricing structures with 30 days' advance notice
• Changes to partner landlord network and available properties
• Modifications to website functionality and user interface

Notification: Material changes affecting your service will be communicated via email at least 30 days before implementation.

Intellectual Property Rights

Our Content Ownership

All educational materials, guides, templates, and website content remain our intellectual property and are licensed for your personal use only.

Your Content Rights

You retain ownership of personal information and documents you provide, while granting us necessary rights to deliver our services.

Usage Restrictions

Our content may not be reproduced, distributed, or used commercially without written permission.